Policy
privacy

Privacy Officer

In accordance with Bill 25, we have designated a person responsible for the protection of personal information:

• Name: Michael Tardif
• E-mail: info@perlenoirecozumel.com
• Telephone: +52 (987) 104-0399

You can contact him for any request relating to your data: access, modification, withdrawal of consent or deletion.

Personal information collected

We may collect the following information when you use our website or services:

• First and last name
• Email address
• Phone number
• Postal address (if required)
• Booking information
• Dietary or medical preferences
• Browsing data (cookies, anonymized IP)

Collection methods

Your information may be collected in different ways: - When you make a reservation via our online form

• Subscribe to our newsletter
• Exchanges by e-mail, telephone or WhatsApp
• Use of our website (cookies, with your consent)

Use of information

We use your personal information only to: - Process your reservations

• Communicating with you
• Answer your questions
• Send you information (newsletter, promotions)
• Meeting our legal obligations

Consent

By providing us with your personal information, you consent to its collection and use in accordance with this policy. You may withdraw your consent at any time by contacting us.

Sharing information

We do not share your personal information with third parties, except :

• Explicit authorization
• Provision of a service (e.g. excursion, accommodation)
• Legal obligation

Third parties must comply with equivalent confidentiality standards.